Facebook Twitter YouTube LinkedIn
Home About From the Newsroom Specials Contact Log In
Purchase Products Get a Quote on Services Emergency Services FAQs Contact Us

FAQs

What are those ugly black lines around the baseboards and under doorways?

You may have experienced dark lines on the carpet along walls, step edges, furniture skirting and under doors between rooms. This soiling is called soil filtration. It is caused by air filtering through the carpet as it passes into the cracks between the carpet and the baseboard or under a closed door. As the air passes through, microscopic soiling is deposited there. This occurs over a significant period of time and is not noticed until a buildup has occurred.
 
This type of soiling is difficult to remove. Because the soil particles are so fine, they can penetrate deep into the carpet pile, or sometimes even into the backing of the carpet. Can they be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tack strip on the edge of the carpeting, it could nick your fingers!

How safe are your cleaning and protection methods?

We use only the highest quality, safest cleaning solutions on the market.

Do you guarantee your work?

We offer the best guarantee in the industry!   We have such confidence in our services that if you are not 100% satisfied, we will refund 100% of your money.  We also guarantee our arrival times for your appointments, professional & courteous service and state of the art cleaning systems and equipment.  Click here to learn more about our Risk Free Guarantee. 
 
Our mission is to provide you simply the best service experience in the most extraordinary way!

Are you insured?

Yes.  Our business is fully insured and our employees are bonded.  Click here to learn more about us.

What process do you use to clean carpet?

Floor Savers is experienced in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning provided is done with the "truck-mounted hot water extraction" method.  Please review our list of manufacturers and links to their cleaning recommendations below.
 
Click here for Mohawk recommendations.
Click here for Patcraft recommendations.
Click here for Shaw recommendations. 

How long does the carpet take to dry?

The normal drying time is anywhere from 6 to 12 hours. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.

I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

No. We recommend that active households with children and pets, clean their carpet every 6-12 months.  In fact, carpet manufacturers recommend professional deep cleaning at least once per year. The buildup of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

Does your cleaning process soak the backing of the carpet?

No. Although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

Can you get the pet odor/ spots out of my carpet?

In most cases, Floor Savers can remove pet odor and spots.  Depending upon the situation, our Technicians can offer 3 levels of service to remove pet odor and spots.  Our technicians are certified in the most effective pet odor and spot removal techniques. We love our pets and want to keep them a part of our family, but they add to the challenge of maintaining a clean and healthy home. At Floor Savers we can help you meet that challenge.  For more information on pet odor and spot removal, click here.

What does it mean to "clean to the standards?"

In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the CRI standards. Floor Savers offers all of these methods and can select the process that's right for your needs.
 
It was agreed that each of these cleaning processes should include these common steps:
 
  1. Furniture Moving
  2. Pre-Vacuum
  3. Pre-treat spots, stains and heavily soiled areas
  4. Hot Water Extraction
  5. A thorough rinse
  6. Complete Drying within 24 hours 
Cleaning your carpet in accordance with these industry standards will help assure that you get a quality cleaning job.
 
Floor Savers "12-step cleaning service" exceeds these specifications. In addition to these steps, Floor Savers has powerful truck-mounted equipment combined with our exclusive "Quick-Dry" process which reduces drying time.
 
Click here for more details.

I have fine fabric or specialty flooring. Is it safe to get cleaned?

Almost always, the answer is yes. During your pre-cleaning visit, Floor Savers technicians will examine your flooring to identify the appropriate cleaning procedure.  Because of our relationship with flooring manufacturers, we know the proper procedures and processes for your specialty items.  There is a cleaning technique for almost every floor.

I am very pleased with the job that Floor Savers did! I have a friend or family member who needs flooring cleaned. Do you have a referral program?

Yes! Our business has been built on referrals.  Click here for more details.

I'm concerned about the safety of the cleaning chemicals used in my home. Is carpet cleaning safe?

Yes. Floor Savers offers the latest line of green chemicals that are completely safe for use in your home. If you have allergies or other health concerns, we have solutions.  Your technician will discuss with you all of the available options – just ask for the Green Cleaning.

My flooring is severely damaged. Is there anything you can do to repair it?

Floor Savers does offer a wide variety of flooring repair services for flooring that is damaged or cannot be completely cleaned. In extreme cases, flooring may have to be replaced – Floor Savers will not try and sell you cleaning services that you don't need. We can also coordinate with you to find replacement flooring.

My basement flooded. Can my carpet be saved?

Yes! Floor Savers is certified in Water Restoration. In many cases, flood-damaged carpet can be returned to like-new status with proper treatment. Make sure to tell your technician about the extent of the flooding during your pre-cleaning visit.  Click here to find out more about our emergency services.

I got bleach / toilet cleaner on my carpet and there's a bleached spot. Can this be fixed without replacing the entire carpet?

Yes! In most cases Floor Savers can dye small bleached areas to match the original color.

We just moved in and our carpet / hardwood has a smell that we can't get rid of. Can Floor Savers help?

In most cases, Floor Savers can analyze an odor problem and correct it. Our highly-qualified technicians have years of experience with this problem and are certified in odor removal procedures. Click here for more details.

Who will come to my house to perform these services?

Prospective Floor Savers’ employees are put through an extensive hiring process which includes multiple interviews, reference checks, criminal background investigations, drug screening and thorough training.